Privacy Policy

 

Re-alitek is committed to protecting and respecting your privacy. Below we describe how we collect and use personal information about you to provide our services. We may change this policy from time to time to reflect updates to regulation, please check this page regularly. By using our website and services, you are agreeing to abide by this policy.

 

Who are we?

 

Re-alitek Ltd provides IT consultancy. We provide advice on how to get the most from technology. We are a company limited by guarantee (No 11181633).

Registered Address: C/O Bowyers Accountants Portal Business Centre, Dallam Lane, Warrington, Cheshire, WA2 7LT

 

What information do we collect and why?

 

The personal information we collect you provide voluntarily. We process this personal information to allow us to enter into an agreement and provide you with our services. Personal information is any information that can be used to identify you, or that which we can be linked to you.

 

A summary of the information we collect and why is listed below.

 

In providing you with our services we may collect

 

  • Personal contact details such as – Name, address, phone numbers, email address, job title

  • Your business contact details – Business name, address, phone number, email address

  • Your financial details – Banking information

  • Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (country or city

 

Why do we collect this information?

 

In order to provide you with quotes for our services, we need your contact information such as name, address, phone number and email to engage in correspondence. We will also correspond with you to tell you about changes to our services and products. Where you have consented, we will also contact you as part of our marketing activities. In the course of providing our clients with consultancy services we also make use of banking information for the purposes of invoicing and paying suppliers. We will endeavour to keep your information accurate, up to date and not keep it for longer than is necessary.

 

Will Re-alitek Ltd share my personal data with anyone else?

 

We may pass your personal data to third-party service providers contracted to Re-alitek. This is strictly for the purposes of providing services to you or improving them. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf. If we wish to pass any sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise. Categories of suppliers we may share your data with includes.

  • Accountants

  • Website hosts and technology providers

  • Technology infrastructure companies - for example telecoms providers

If you have any questions regarding the details of third parties we use, please contact us using the form provided here

 

Transferring your data outside the EU

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to third-party suppliers. We will take reasonable steps to ensure your data is held securely and in accordance with this privacy policy. We’ll only transfer your data to a recipient outside the EEA where we’re permitted to do so by law. E.g.

 

  • Transferring to countries approved by the European Commission

  • Using model contractual clauses approved by the European Commission

  • Requiring recipient companies to be signed up to a recognised and approved framework such as Privacy Shield

 

The legal bases for using your personal information

 

There are different legal bases that we rely on to use your personal information, these are:

 

  • Performance of a contract to clients to provide IT consultancy services – We undertake processing necessary to meet our contractual obligations to clients as the lawful basis for processing personal data.

  • Legal Obligation – We undertake processing necessary to meet our legal obligations as a data controller as the lawful basis for processing your personal data. In particular our obligations to HMRC

  • Legitimate interest – As part of providing you with our services we have a legitimate interest in contacting you with respect to answering queries or informing you of changes to services.

  • Consent - To allow us (where you have permitted) to market to you electronically.

 

How long do we hold your data for?

 

Re-alitek will only hold your personal information for as long as is necessary to provide you with our services. We also retain data so as to meet our legal obligations to regulatory bodies such as HMRC for example. When we no longer have a legitimate business need to process your personal information, we will either delete or anonymise it. All personal data we hold is subject to this privacy policy and our data retention policy. When considering retention periods, we take into account the volume of data, sensitivity and nature of data to be stored. We also consider the potential risk, harm and impact on individuals from unauthorised use or disclosure. If you have a question about a specific retention period for certain types of personal information we process about you, please contact us here.

 

Security

 

Re-alitek is committed to protecting the personal information you entrust to us. While we take reasonable precautions to guard the personal information we collect, no system is impenetrable. Unfortunately, sending information via e-mail is not completely secure; anything you send is done so at your own risk. Once received, we will secure your information in accordance with our security procedures and controls. Re-alitek takes measures to prevent information about you being subject to loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide to us on computer systems that have limited access and are located in controlled facilities.

 

Your rights

 

Re-alitek wants you to be in control of how your personal data is used by us, you can do this by exercising the rights granted to you under the GDPR.

 

  • Request access to a copy of the personal information we hold about you

  • Request rectification of any incomplete or inaccurate information we hold about you

  • Request erasure of information where there is no good reason for continued processing

  • Object to processing of your information where we are relying on a legitimate interest to process your information.

  • Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time.

  • Request restriction to suspend our processing of your personal information.

  • Request transfer of your personal information to another party which you have provided to us.

  • Opt out of marketing communications which we send you at any time.

 

If you want to exercise any of these rights, please contact us using the form here

 

What forms of ID will I need to provide in order to access my data?

 

We accept the following forms of ID when information on your personal data is requested: Passport or Driving Licence

 

Should you have a complaint

 

Re-alitek is committed to working with you to reach a fair resolution of any complaint or concern you may have about our use of your personal information. Please contact us in the first instance to discuss your concerns. If you believe that we have not been able to assist with your complaint, you have the right to register a complaint with the Information Commission. The details for each of these contacts are:

 

 

Re-alitek

Data Protection Manger

23 Swynnerton way

WA8 9RX

Contact form

 

Information Commission contact details

Information Commissioners Office

Wycliffe House, Water Lane

Wilmslow Cheshire

SK9 5AF

 

 

Use of 'cookies'

 

Like many other websites, the Re-alitek website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. This helps us to improve our website and deliver a better more personalised service. We may therefore collect details about the type of device you use to access our website, its operating system and version, your IP address, your general geographic location, your browser and the webpages / content you view.

 

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. Please refer to our cookie policy for further information.

 

Links to other websites

 

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Review of this Policy

 

We keep this Policy under regular review so please check often for changes. This Policy was last updated in May 2019.