Re-alitek is committed to protecting and respecting your privacy. Below we describe how we collect and use personal information about you to provide our services. We may change this policy from time to time to reflect updates to regulation, please check this page regularly. By using our website and services, you are agreeing to abide by this policy.
Who are we?
Re-alitek Ltd provides IT consultancy. We provide advice on how to get the most from technology. We are a company limited by guarantee (No 11181633).
Registered Address: C/O Bowyers Accountants Portal Business Centre, Dallam Lane, Warrington, Cheshire, WA2 7LT
What information do we collect and why?
The personal information we collect you provide voluntarily. We process this personal information to allow us to enter into an agreement and provide you with our services. Personal information is any information that can be used to identify you, or that which we can be linked to you.
A summary of the information we collect and why is listed below.
In providing you with our services we may collect
Personal contact details such as – Name, address, phone numbers, email address, job title
Your business contact details – Business name, address, phone number, email address
Your financial details – Banking information
Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (country or city
Why do we collect this information?
In order to provide you with quotes for our services, we need your contact information such as name, address, phone number and email to engage in correspondence. We will also correspond with you to tell you about changes to our services and products. Where you have consented, we will also contact you as part of our marketing activities. In the course of providing our clients with consultancy services we also make use of banking information for the purposes of invoicing and paying suppliers. We will endeavour to keep your information accurate, up to date and not keep it for longer than is necessary.
Will Re-alitek Ltd share my personal data with anyone else?
We may pass your personal data to third-party service providers contracted to Re-alitek. This is strictly for the purposes of providing services to you or improving them. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you on our behalf. If we wish to pass any sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise. Categories of suppliers we may share your data with includes.
Website hosts and technology providers
Technology infrastructure companies - for example telecoms providers
If you have any questions regarding the details of third parties we use, please contact us using the form provided here
Transferring your data outside the EU
Transferring to countries approved by the European Commission
Using model contractual clauses approved by the European Commission
Requiring recipient companies to be signed up to a recognised and approved framework such as Privacy Shield
The legal bases for using your personal information
There are different legal bases that we rely on to use your personal information, these are:
Performance of a contract to clients to provide IT consultancy services – We undertake processing necessary to meet our contractual obligations to clients as the lawful basis for processing personal data.
Legal Obligation – We undertake processing necessary to meet our legal obligations as a data controller as the lawful basis for processing your personal data. In particular our obligations to HMRC
Legitimate interest – As part of providing you with our services we have a legitimate interest in contacting you with respect to answering queries or informing you of changes to services.
Consent - To allow us (where you have permitted) to market to you electronically.
How long do we hold your data for?
Re-alitek is committed to protecting the personal information you entrust to us. While we take reasonable precautions to guard the personal information we collect, no system is impenetrable. Unfortunately, sending information via e-mail is not completely secure; anything you send is done so at your own risk. Once received, we will secure your information in accordance with our security procedures and controls. Re-alitek takes measures to prevent information about you being subject to loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide to us on computer systems that have limited access and are located in controlled facilities.
Re-alitek wants you to be in control of how your personal data is used by us, you can do this by exercising the rights granted to you under the GDPR.
Request access to a copy of the personal information we hold about you
Request rectification of any incomplete or inaccurate information we hold about you
Request erasure of information where there is no good reason for continued processing
Object to processing of your information where we are relying on a legitimate interest to process your information.
Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time.
Request restriction to suspend our processing of your personal information.
Request transfer of your personal information to another party which you have provided to us.
Opt out of marketing communications which we send you at any time.
If you want to exercise any of these rights, please contact us using the form here
What forms of ID will I need to provide in order to access my data?
We accept the following forms of ID when information on your personal data is requested: Passport or Driving Licence
Should you have a complaint
Re-alitek is committed to working with you to reach a fair resolution of any complaint or concern you may have about our use of your personal information. Please contact us in the first instance to discuss your concerns. If you believe that we have not been able to assist with your complaint, you have the right to register a complaint with the Information Commission. The details for each of these contacts are:
Data Protection Manger
23 Swynnerton way
Information Commission contact details
Information Commissioners Office
Wycliffe House, Water Lane
Use of 'cookies'
Links to other websites
Review of this Policy
We keep this Policy under regular review so please check often for changes. This Policy was last updated in May 2019.